Liew Chee Leong
26 Jun, 2026
the travel comfort is acceptable however some of seat function leg and foot rest are broken without proper repairs
Firstcoach Bus Reviews
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Firstcoach Bus Reviews
redBus is the world's largest online bus booking platform and is widely used. Bus ratings and reviews are fundamental and must not be neglected. In this article, let us see the importance of ratings and reviews and how to rate or filter reviews of bus operators and how to do it through the redBus website/application for Firstcoach Bus Operator.
What are reviews and ratings?
The reviews and ratings of any particular bus or operator are the feedback of passengers who have used the bus service of that specific bus operator. They give rating points out of '5 stars' to their ride depending upon their experience. Higher rating points will mean a comfortable riding experience. In the review section, they can describe their journey in short, if they have faced any inconveniences, that can be listed out by the passenger. redBus has a separate section for 'Ratings and Reviews' on its website/application for each bus. It helps people in booking a trusted and secure bus for their journey.
How ratings and reviews can be important?
Whenever you are booking a ticket through redBus, you must go through the reviews and ratings to understand the public opinion about that particular bus or bus operator. In the redBus application/website, when you will enter your source, destination & date of journey and proceed, you will see a complete list of buses with their timings on that route. You can click on any bus and under 'More about this bus' section, one can find 'Ratings and Reviews'.
One can get an idea of the satisfaction level of people after travelling on any particular bus. In the 'Ratings and Reviews' section, the average of all the rating points given till now is displayed. The exact percentage of people who have each rating point is displayed on the redBus application. For example, if 70 per cent of people have given '1 star' to any particular bus, then it is not a good bus operator, and the average rating point of that specific bus operator will also be very low. One should maintain a habit of reading these reviews before booking a ticket.
How to leave a rating for Firstcoach Bus Operator on redBus?
Whenever you book a bus ticket through redBus, you are sent a feedback link form the redBus team via mail/SMS on completion of your journey. The feedback link will directly traverse you to the feedback page of your completed journey. One can rate and write a review which is optional about that particular bus. Similarly, when you complete your journey from Firstcoach Buses, you will receive a feedback link and can provide your Firstcoach rating and review buses.
One can see the Firstcoach ratings and reviews on the redBus website/application as aforementioned. One can also sort the ratings and reviews from high to low and vice-versa.
Types of Buses offered
There are only Executive buses which are offered by Firstcoach. They are among the popular bus operators, and you can find the Firstcoach ratings and reviews of buses under the 'Popular Bus Operators' section on the redBus website. The buses of Firstcoach travel to many different and popular cities in Malaysia and Singapore.
Ratings and Reviews help any particular bus operator to be transparent. It also highlights the transparency of redBus, which ensures that passengers should know the public opinion about any operator/bus before booking. Visit the redBus (Malaysia) app or official website today to book your Firstcoach bus ticket!
How do I submit a review on Firstcoach?
redBus follows the motto of always finding ways to improve every customers' travel experience with Firstcoach. And though redBus has nearly perfected this model, there is always room for improvement. This is why a customer’s voice matters. The “Ratings & Reviews” tab on the redBus website offers an insight into a passenger’s journey with Firstcoach.
A customer can give a review once they have completed their bus journey. An email or push notification would be sent to the customer after their journey where the customer can rate their experience with Firstcoach. This information would not only help the operator and redBus improve their service but would also help potential travelers make an informed decision when booking their bus tickets online.
Check Firstcoach Reviews on redBus Malaysia
Before booking your Firstcoach bus ticket, check out the passenger reviews on redBus. These ratings and comments from passengers provide valuable insights into the quality of services provided during the bus journey. Bus reviews will help you make an informed decision and ensure a comfortable journey for your next bus trip. Check Firstcoach bus reviews on redBus.
Firstcoach Bus Routes & Timings
FAQs
How can I leave a review of the company Firstcoach?
In order to leave a review in redBus is necessary that you have bought a bus ticket of the company Firstcoach and have made your trip with the company. This way we'll make sure that all our reviews are from real customers.
I have bought my ticket in redBus in Firstcoach and I have already made my trip, how can I publish my review?
The process is very simple. After making your trip, you'll receive an email to leave a review of the company Firstcoach. Just refresh your inbox, open the mail and fill it up.
What services does the company Firstcoach offer in their buses?
Each bus operator has different services and each service has special characteristics. In the section 'Services' you can find the details of each different service of Firstcoach.
How much is the weight of luggage I am allowed to carry in Firstcoach?
To find out these details, we suggest you to contact the bus operator directly. In redBus, you can find all the necessary contact information. Go to the bottom of the page and in the 'About redBus' section you will find the 'Companies' link. Click on the corresponding page and find out the phone number and contact address.
How can I buy my bus tickets of the company Firstcoach in redBus?
The process is very simple. You just have to go to the search bar and type the city that you want to travel to in the source or destination box, then select your travel date and click on the search button. redBus will show you different options for traveling, you just have to choose the bus operator of your choice, the most convenient schedule and buy!
I forgot to buy my return ticket, can i buy it later?
Of course. You can buy on our website or app your return ticket at the time you want, usually up to 4 hours before your bus leaves. We recommend buying them a few days in advance and thus take advantage of our offers and promotions.
Do I need to pick up my ticket once I have bought it through the mobile app of redBus?
It's not necessary. When buying with redBus, a digital ticket will arrive in your inbox. On the day of your trip, go to the terminal and look for the counter of the bus operator, present the e-ticket and the company will give you another.
How many hours in advance should I be in the agency or terminal to change my e-ticket?
It is recommendable to be 1 hour before at the counter to be able to change the e-ticket issued by redBus for that of the bus operator.
In case of a problem, how do I contact the customer service department of redBus, Malaysia?
If you need help with your purchase or if you have any questions about a particular bus operator or route, you can contact the redBus customer service department in Malaysia by dialing +60330992524 or by sending an email to support@redbus.my
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Customer Reviews
4.57
1872
What customers are saying
Loved by travelers
Punctuality (1402)
Driving (1324)
Cleanliness (1264)
Vehicle Condition (1261)
Seat comfort (1228)
Staff behavior (1218)
Could be better
Vehicle Condition (226)
Seat comfort (198)
Punctuality (188)
Cleanliness (112)
Reviews
Sheila Shanmugam
23 Jun, 2026
215pm bus got delayed and arrived at 3pm. Receptionist did alerted us. Drivers were helpful with baggage. Drivers navigated through an alternative route to beat the heavy jam at JB towards SG. It was a kampong route. I enjoyed the scenes along the route. This information was also relayed to us by the receptionist before departure. Bus left 3pm from Subang, arrived at Buona Vista at 930pm. No complains. Journey was smooth and comfortable. Had a 20 min break at Pagoh. Only setback were the seats. Since they are made of fabric, I guess more vacuuming of seats will be good.
SHWE MAY KYAW
20 Jun, 2026
Staff are very polite and helpful and they are punctual (departure time and arrival time). It would have been more convenient if the vehicle allows iphone charging regardless of the type of charging heads. My iphone couldn't charge due to incompatibility of the charging head and pins.
Kelvin hooi
18 Jun, 2026
Everything is fine for this trip to Spore, no jam. The only thing is that the internet access suddenly was disabled 5 hours into the journey. It happen on the way to KL too. No sure why.
Emily Ng Peck Hong
12 Jun, 2026
I suggest you provide some snacks as our lunch/toilet break was delayed by an hour due to traffic jam.
Ho Shu hui
11 Jun, 2026
Always good as well
Mithra Anandaraman
13 Jun, 2026
I had a smooth ride to KL and also we arrived early
LOW SUE SAN
11 Jun, 2026
Seat was dirty with hair strands. Bus is punctual when leaving and driver helps with putting the luggage in.
Rosfatin hazirah binte roslan
12 Jun, 2026
Have plug but Cannot charge my phone.
Teresa Stefanie Zentis
10 Jun, 2026
Please one more stop before we arrive in KL!
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