Liew Chee Leong
26 Jun, 2026
the travel comfort is acceptable however some of seat function leg and foot rest are broken without proper repairs
Firstcoach Bus Reviews
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Firstcoach Bus Reviews
View each and every review and rating on a particular bus operator in Malaysia that our trusted and satisfied customers have provided on the redBus platform. Each and every review, whether a positive or negative one, is kept on the redBus platform to help a customer make an informed decision when choosing their bus operator. A customer can view the feedback given by a traveler on any particular bus operator. All they would have to do is click the “Ratings & Reviews” button on the Firstcoach’s tab and view what travelers have to say about the operator. The “Ratings & Reviews” tab also displays what travelers have liked about Firstcoach such as the amenities provided, driving etiquette, rest stops, etc. Search for Firstcoach reviews before booking a bus tickets online online.
How do I submit a review on Firstcoach?
redBus follows the motto of always finding ways to improve every customers' travel experience with Firstcoach. And though redBus has nearly perfected this model, there is always room for improvement. This is why a customer’s voice matters. The “Ratings & Reviews” tab on the redBus website offers an insight into a passenger’s journey with Firstcoach.
A customer can give a review once they have completed their bus journey. An email or push notification would be sent to the customer after their journey where the customer can rate their experience with Firstcoach. This information would not only help the operator and redBus improve their service but would also help potential travelers make an informed decision when booking their bus tickets online.
Check Firstcoach Reviews on redBus Malaysia
Before booking your Firstcoach bus ticket, check out the passenger reviews on redBus. These ratings and comments from passengers provide valuable insights into the quality of services provided during the bus journey. Bus reviews will help you make an informed decision and ensure a comfortable journey for your next bus trip. Check Firstcoach bus reviews on redBus.
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How can I leave a review of the company Firstcoach?
In order to leave a review in redBus is necessary that you have bought a bus ticket of the company Firstcoach and have made your trip with the company. This way we'll make sure that all our reviews are from real customers.
I have bought my ticket in redBus in Firstcoach and I have already made my trip, how can I publish my review?
The process is very simple. After making your trip, you'll receive an email to leave a review of the company Firstcoach. Just refresh your inbox, open the mail and fill it up.
What services does the company Firstcoach offer in their buses?
Each bus operator has different services and each service has special characteristics. In the section 'Services' you can find the details of each different service of Firstcoach.
How much is the weight of luggage I am allowed to carry in Firstcoach?
To find out these details, we suggest you to contact the bus operator directly. In redBus, you can find all the necessary contact information. Go to the bottom of the page and in the 'About redBus' section you will find the 'Companies' link. Click on the corresponding page and find out the phone number and contact address.
How can I buy my bus tickets of the company Firstcoach in redBus?
The process is very simple. You just have to go to the search bar and type the city that you want to travel to in the source or destination box, then select your travel date and click on the search button. redBus will show you different options for traveling, you just have to choose the bus operator of your choice, the most convenient schedule and buy!
I forgot to buy my return ticket, can i buy it later?
Of course. You can buy on our website or app your return ticket at the time you want, usually up to 4 hours before your bus leaves. We recommend buying them a few days in advance and thus take advantage of our offers and promotions.
Do I need to pick up my ticket once I have bought it through the mobile app of redBus?
It's not necessary. When buying with redBus, a digital ticket will arrive in your inbox. On the day of your trip, go to the terminal and look for the counter of the bus operator, present the e-ticket and the company will give you another.
How many hours in advance should I be in the agency or terminal to change my e-ticket?
It is recommendable to be 1 hour before at the counter to be able to change the e-ticket issued by redBus for that of the bus operator.
In case of a problem, how do I contact the customer service department of redBus, Malaysia?
If you need help with your purchase or if you have any questions about a particular bus operator or route, you can contact the redBus customer service department in Malaysia by dialing +60330992524 or by sending an email to support@redbus.my
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Customer Reviews
4.57
1872
What customers are saying
Loved by travelers
Punctuality (1402)
Driving (1324)
Cleanliness (1264)
Vehicle Condition (1261)
Seat comfort (1228)
Staff behavior (1218)
Could be better
Vehicle Condition (226)
Seat comfort (198)
Punctuality (188)
Cleanliness (112)
Reviews
Sheila Shanmugam
23 Jun, 2026
215pm bus got delayed and arrived at 3pm. Receptionist did alerted us. Drivers were helpful with baggage. Drivers navigated through an alternative route to beat the heavy jam at JB towards SG. It was a kampong route. I enjoyed the scenes along the route. This information was also relayed to us by the receptionist before departure. Bus left 3pm from Subang, arrived at Buona Vista at 930pm. No complains. Journey was smooth and comfortable. Had a 20 min break at Pagoh. Only setback were the seats. Since they are made of fabric, I guess more vacuuming of seats will be good.
SHWE MAY KYAW
20 Jun, 2026
Staff are very polite and helpful and they are punctual (departure time and arrival time). It would have been more convenient if the vehicle allows iphone charging regardless of the type of charging heads. My iphone couldn't charge due to incompatibility of the charging head and pins.
Kelvin hooi
18 Jun, 2026
Everything is fine for this trip to Spore, no jam. The only thing is that the internet access suddenly was disabled 5 hours into the journey. It happen on the way to KL too. No sure why.
Emily Ng Peck Hong
12 Jun, 2026
I suggest you provide some snacks as our lunch/toilet break was delayed by an hour due to traffic jam.
Ho Shu hui
11 Jun, 2026
Always good as well
Mithra Anandaraman
13 Jun, 2026
I had a smooth ride to KL and also we arrived early
LOW SUE SAN
11 Jun, 2026
Seat was dirty with hair strands. Bus is punctual when leaving and driver helps with putting the luggage in.
Rosfatin hazirah binte roslan
12 Jun, 2026
Have plug but Cannot charge my phone.
Teresa Stefanie Zentis
10 Jun, 2026
Please one more stop before we arrive in KL!
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