Horizon Ferry

Copilot said:Basically, both trips with Horizon Ferry were good. However, I was surprised to find that I ended up paying more for my tickets. I was informed that because I purchased them through a third-party platform, I needed to pay fuel surcharges separately in both Singapore and Batam.In total, I paid approximately $83 for the tickets, plus $6 to Horizon Ferry in Singapore and IDR 65,000 (about $4.70) in Indonesia, bringing the total to around $93.70. If I had booked directly with Horizon Ferry, the total cost would have been about $87, including all charges.Since I purchased four tickets, this resulted in an additional cost of approximately $26.80. Given this price difference, I would like to understand the benefits of booking through redBus compared to booking directly with the ferry operator.

very smooth for the booking procedure. excellent app for ferry

Excellent

I want to share my personal experience at the Horizon Ferry ticketing counter when traveling from Singapore to Batam. During check-in, the staff informed us that the seats for the tickets we had already purchased were full, meaning we could not board at the scheduled time. This raises the question of what benefit there is in booking tickets online and paying in advance if we are still unable to secure our seats. In the end, we had to upgrade our tickets and pay extra just to avoid missing the ferry. It was a terrible experience.

Smooth journey, check in process, only drawback is the fuel surcharge

The ferry’s air conditioning seemed weak, making the cabin warm and uncomfortable given Batam’s hot weather. This was also my first time departing from Harbour Bay Batam Ferry Terminal. After entering the boarding gate, it would be helpful to have a TV screen or digital display showing which berth each ferry is boarding from. Currently, staff only announce it softly, which is difficult to hear, so many passengers—including us—just followed the crowd without knowing if we were heading to the correct berth. I hope these areas can be improved to enhance the passenger experience. Overall, the terminal is new, clean, and well maintained.

Boarding experience was smooth. Be at least 15mins earlier

overall trip was smooth

ticketing was easy with redbus. Collection of tickets with Horizon ferry in Singapore and Batam had long queue, i don't see other ferry operators having this problem. I have also used Horizon service a few time before during long weekends but don't see such issue.

On time and smooth. 20kg limited baggage per person