Online Ferry Ticket Booking

Child fare policies and discounts (if any) are set individually by each ferry operator. We recommend selecting your preferred route and checking the Booking Policies section to see exactly what rules apply to your little travelers!

The Luggage fare policy may vary depending on the respective ferry operators and their terms & conditions. Kindly select your preferred source and destination, and refer to the Booking Policies section for the details. redBus is not liable for any losses/damages to the luggage or personal items like purses, wallets, money, jewellery.
a. Passengers must not carry any goods or other articles that are prohibited under law, like weapons, inflammable materials, firearms, ammunition, drugs, liquor, illegal products/drugs, hazardous materials.
b. Pets and livestock are strictly prohibited on board unless mentioned specifically.
c. Food items with strong odours (durian, fermented foods) are strictly prohibited on board
d. Overweight luggage may incur additional charges. Operators reserve the right to deny boarding or charge an additional amount in case a passenger is travelling with extra luggage than what is mentioned above.

Pets and livestock are not allowed on-board even if they are in a carrier, crates or cage unless operator mentiones specifically.

Date changes and rescheduling depend entirely on the specific ferry operator’s policy. You can easily check if your ticket allows changes by following these steps:
Step 1: Go to the "My Bookings" tab on the home page.
Step 2: Select the ticket you wish to change.
Step 3: Scroll to the "Booking Policy" section to see if the ticket is reschedulable and click the link to read the full details.

Ticket Cancellation is subject to the Ferry operator’s policy.
a. Tap on the My Bookings tab on the home page. Tap on the ticket that you want to cancel.
b. On your ticket details page, tap on the Cancel button below the ticket details section. This button will be disabled if the bus operator does not support cancellation or the cancellation policy is not applicable at the time of cancellation attempt.
c. On the next screen, click on

Note: Ticket Cancellation and rescheduling are subject to the Ferry operator’s policy.
a) Tap on the 'My Bookings' tab on the home page. Tap the ticket for which you want to see the cancellation or reschedule policy.
b) Under the booking policy section, you can see if the ticket is cancellable and/or reschedulable. Click on the Booking Policy link to view the policy in detail.

Ferry schedules are determined by the operators and are displayed on our redBus platforms in real time. If your preferred time slot is unavailable, you may choose from other available departures on the selected route. Please note that some ferry services operate on fixed schedules and may have specific timing restrictions. Refer to the operator's terms and conditions for more details.

Duplicate- Clubbed into one

• Credit / Debit Cards (Visa, Mastercard & others)
• Internet Banking / Online Bank Transfer
• E-Wallets (local popular wallets)

Transactions on redBus are very safe. We employ the best-in-class security, and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorised individuals.

The refund is determined based on the base ticket fare, excluding the non-refundable amount. Once successfully processed, the amount is credited back to the original payment method within 7-14 working days.

Payment failures may occur due to network issues, bank maintenance, or security checks etc. In rare events, if the payment fails and the ticket confirmation has yet to be sent out, your money will be refunded. If redBus has not received the payment, and your payment is pending at the payment gateway depending on the bank, it will be refunded automatically to the original payment method within 7-15 working days (excluding Holidays and weekends) or more depending on your bank. Before booking a new ticket, please check if you have received the ticket confirmation via message & email, etc.

Customers who create their first account on redBus, they will receive a discount code for upon successful registration. Additionally, redBus frequently notifies users of upcoming promotions and offers.

To receive a discount/cashback when booking a bus ticket, please visit the redBus Offers Page to stay informed about current promotions and exclusive deals on ferry. Copy and paste the discount code on the payment checkout page to take advantage of the offer. 

You need to check the code's terms and conditions, including its expiry date. Coupon codes are often restricted by terms like being for new users only or applicable to certain countries or products. Ensure you enter the code in the "Discount Code" section during checkout and click "Apply". If you have verified the terms and conditions and believe there is an issue, you can contact customer service for assistance.

Step 1: Find Your Trip & Select Seats
• Search: Open the redBus app or website, enter your Origin, Destination, and Departure Date, and click "Search Ferry".
• Choose Ferry: Browse the available options and click "Select" on your preferred ferry time.
• Pick Seats: Select your desired seat(s) on the deck map.
• Proceed: Click "Continue" (for one-way trips) or "Select Return Trip" (for round trips).
Step 2: Passenger Details & Checkout Passenger
• Info: Fill in the contact details for the primary booker and the names/details for all passengers, along with Passport details (If mandate option). 
• Review: Double-check your journey details, travel times, and the final price summary.
• Discounts: If you have an offer code, enter it in the "Discount Code" section and click "Apply".
• Policy Check: Review and check the box to agree to the Ticketing Policy & Terms.
Step 3: Secure Payment & Confirmation
• Pay: Choose your preferred payment method (Card, Net Banking, Wallet, etc.) and click "Pay Now".
• Confirmation: Once payment is successful, your Order Summary/Ticket will be instantly generated.
⚠️ Important Post-Booking Instructions:
📧 Ticket Delivery: Your Order Summary will be automatically emailed to you and will also be available under the "My Bookings" section of your redBus account. If you do not receive it, please reach out to support before attempting another booking.
⚓ Boarding Day Rules: Arrive at the ferry terminal at least 1 hour before departure for domestic travel and 2 hours before departure for international travel, and it is always advisable to check specific visa requirements on official Government websites for your nationality. 
🖨️Mandatory Printouts: You MUST bring a printed copy of your Order Summary if you are travelling with operators like Batam Fast Ferry, Riesa Enterprise, Indomaya Express, or Citra Indomas. Failing to bring a physical printout may result in administrative fees at the counter. For other operators, an electronic copy on your phone is sufficient.

No, printing your ferry ticket is generally not required. You can present the M-ticket or E-ticket received on your registered mobile number or email address directly from your smartphone at the ferry terminal counter before boarding. However, some ferry terminals may require a printed copy of the ticket along with a valid photo ID to redeem your boarding pass at the check-in counter. To avoid any inconvenience during boarding, please check the terminal-specific requirements in advance. . Printing the e-ticket is not mandatory

Yes, all luggage undergoes standard security screening by terminal security guards before departure. Please ensure you are not carrying any prohibited or restricted items to avoid delays during the customs clearance process.

Once a booking is confirmed, travel details cannot be edited online via the app or website due to security and immigration regulations. If you misspelled a name or entered an incorrect passport number, please contact our Customer Support team immediately. We will coordinate with the ferry operator to see if the information can be updated before your departure.

No, ferry tickets are strictly non-transferable. For security and immigration purposes, the passenger details on the ticket must match the traveler’s passport exactly. If someone else wishes to travel, they will need to book a new ticket.

Documents are necessary and subject to the Cross-Border Travel Policy specified by the Ferry operator.
* A Passport is a must, with a validity of at least 6 months from the date of travel.
* Your Ferry ticket copy at the time of boarding and immigration
* Collect the boarding pass at the Ferry terminal/ counter
Note: It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality before planning your trip. Please ensure the necessary embarkation cards have been filled out before any customs clearance and seek assistance from the officers on board if the passenger requires any assistance.

Travel to Indonesia:
It is recommended to check the Indonesian Embassy website https://evisa.imigrasi.go.id/ before booking your tickets.
* Passport: Make sure your passport is valid for at least 6 months from your arrival date
* Proof of Finances: Sufficient cash (usually a minimum USD 50 per day) or valid credit cards to cover expenses.
* Accommodation: Confirmed hotel booking or address of stay.
* Return/Onward Ticket: Proof of your departure from your Origin country within your permitted stay period (printed copies are highly recommended).
* To check if a Visa is required based on your nationality, visit Indonesia's official website- Ministry of Immigration and Corrections https://www.imigrasi.go.id/wna/daftar-negara-voa-bvk-calling-visa
* For Singapore and Malaysian citizens, a Visa is not needed to enter Indonesia for a short period of up to 30 days.
* All passengers travelling to Batam/Bintan (Indonesia) are required to complete the All Indonesia Digital Arrival Card (DAC) within 72 hours before arrival. The form can be filled online at allindonesia.imigrasi.go.id or via the official All Indonesia app (Android & iOS). After submission, passengers will receive a QR code by email, which must be presented to immigration and customs.
* Mandatory Digital Arrival Card (DAC) is required. For detailed information on DAC, read the blog Full Guide: Digital Arrival Card (DAC) 2025. * For e-VOA (Electronic Visa On Arrival), it can be done simultaneously for up to five people.

A Cross-Border Travel Policy is a set of governmental guidelines and bilateral agreements that govern the movement of individuals, tourists, and goods across international borders. It ensures secure, sustainable, and efficient border crossings by outlining entry requirements, visa regulations, customs rules, and security screenings.
• Passengers are required to complete the Digital Arrival Card process before arrival.
• The form can be filled out online at the official website or app (Android & iOS).
• After submission, passengers will receive a QR code by email, which must be presented to immigration and customs.
Note: Refer to the terms and conditions shared on the ticket or by the Ferry operator.