No, redBus does not require its customers to go through a registration process
Yes, it is mandatory to take a printout of the ticket. You are also required to carry the ID proof that was provided at the time of booking.
A copy of the ticket would have been sent to you by e-mail. Please carry a print out of the ticket at the time of boarding the bus. If you have not received the ticket e-mail please contact our support center.
If you remember your ticket number you can generate your eTicket online. Click on the print/SMS ticket ticket link on the home page, and enter your ticket number to either take a print out or get your ticket on email. If you do not remember your ticket number, please contact our customer care for assistance.
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his/her identity (along with the ticket) at the time of boarding the bus.
The different payment options are
Transactions on redBus will appear as REDBUS in your bank statement.
Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
Cancellations and refunds are not allowed.
In most cases tickets once confirmed cannot be rescheduled. You may still email to us at firstname.lastname@example.org to request for a change in departure date and time of your journey ,7 days prior to the date of journey. You may request for a change with the same coach company & service. Please note that we cannot guarantee a re-schedule every time, as all changes are done at the coach company’s discretion.
redBus provides 100% refund if the bus service is cancelled by the coach company. In other cases, no refunds are provided.
Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may log in to:
PS: the info above are subjected to changes from time to time.
You must unload your luggage at the Custom for scanning in the country you are entering. Eg. In case you are travelling from Singapore to Malaysia then customs check will happen in Malaysia and vice versa. The coach driver will instruct you during journey.
You may put your luggage at the luggage compartment below the coach or above your seat. Maximum of 20kg (60cm x 20cm x 55cm). It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.
redBus or the coach companies will call or email to inform in case of any delay or changes, please make sure that your contact number and email are correct, so that we can contact you successfully